Orders placed online are made to order and ship in approximately 7 to 10 business days, unless the jewelry is a one of a kind and in that case it's ready to ship within 1 to 3 business days. Custom orders can vary depending on the details of the piece and the method used to create it. Please keep in mind that I am a one woman show, and I will do my best to stay in line with these time frames.
Payment is due in full at the time your order is placed. Payment is accepted through my website with all major credit cards, PayPal, Apple Pay and Google Pay.
Made to order items purchased on the website ship within 7 to 10 business days and one of a kind items are ready to ship within 1 to 3 business days. Custom orders can vary depending on the details of the piece and the method used to create it. Please contact me if you need an item delivered by a specific date, I am happy to accommodate rush orders whenever possible.
U.S. orders will be shipped via USPS Standard shipping, which usually arrives in 3 to 5 days. If you choose a different shipping method other than free, those shipping times will vary according to USPS terms. International orders are shipped USPS International and can vary depending on customs and where the order is being shipped, it could take approximately 2-3 weeks to arrive. I am not responsible for customs delays nor any taxes or customs duties that may be incurred. Orders placed during the busy holiday season can expect delay.
828 Jewels is not responsible for lost packages or customs duties and fees. In the event a package is lost, please contact me and I will replace the lost item or issue a refund.
Items are returnable within 14 days of receipt for a full refund of the purchase price, not including the shipping costs. Jewelry must be in new condition and returned in the original packaging. Please contact me before you send your return.
Custom pieces, special orders and sale items are not returnable.
I do accept requests for custom work. Contact me here with the details of your request.
Custom work times vary depending on the details of the piece and the method used to create it. Special and custom orders are not returnable.
I recommend storing your resin jewelry either hanging or laying flat and preferably away from other pieces of jewelry. Resin while hard like glass, can scratch if not taken care of. It is best stored away from direct sunlight, and away from extreme heat. Storing your jewelry properly will keep the colors vibrate and the surface looking like glass, so that you can enjoy your jewels for a long time.
Resin jewelry can be cleaned with a dry soft cloth or polishing cloth. For jewelry that needs a little extra TLC, dish soap and warm water does the trick. When cleaning inlay jewelry that has metal components, please try to avoid rubbing or scrubbing the metal areas, as metals other than titanium, stainless steel or niobium may have coatings that could rub off.
If there is a quality issue or defect in your piece upon receipt, please contact me immediately. I do stand behind the quality of my work and will work with you to repair the item (if possible) or replace it.
Unlike typical jewelry, resin jewelry repairs can be quite tricky. Due to the unique nature of resin jewelry, if the resin is damaged, it's highly unlikely that the piece can be fixed. Should the damage or defect occur during the first 90 days, please contact me and I'll work with you to resolve the issue. I will either repair the item (if possible), replace the item or give you store credit toward your next purchase. If there's a quality issue past the 90 days, please reach out to me and let me know what's happening. I work with many new materials and try new ideas all the time, making sure that you are happy and that all my creations are top quality is my priority.
Have a question not answered? Contact me here!